How to import IT policy rules definitions for Visual Voice Mail

Article ID: KB17341

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
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  • BlackBerry® Enterprise Server 4.1 SP2 to 5.0 SP1
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The BlackBerry® Enterprise Server requires an update to support the new IT policy rules definitions.

  

Note: The following updates to the IT policy rules definitions might refer to features that are not available in earlier versions of the BlackBerry Enterprise Server.

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To import the IT policy rules definitions, complete the appropriate steps for your software version of the BlackBerry Enterprise Server.

 

Method 1 - Update the IT policy rules definitions using the BlackBerry Manager

Complete this procedure for the following software versions of the BlackBerry Enterprise Server:

  • BlackBerry Enterprise Server  4.1 SP2 to 4.1 SP6

 

To update the IT policy rules definitions using BlackBerry Manager, complete the following steps:

  1. Download and extract the attached ITPolicyPackVVM.zip file to a temporary folder on the computer that is hosting the BlackBerry Manager.
  2. Open BlackBerry Manager.
  3. Click BlackBerry Domain.
  4. Click the Global tab.
  5. From the Tasks list, click Service Control and Customization.
  6. Click Import IT Policy Definitions.
  7. In the File Open dialog box, navigate to and open the ITPolicyPackVVM.zip folder.
  8. Select the ITPolicyTemplateVVM.xml file.
  9. Click Open to import the IT policy rules definitions.

When the import process is complete, the following message appears:

The import of this IT policy rule definitions file was successful. There were <the_number_of_additions> additions and <the_number_of_updates> updates.

Complete this procedure for the following software versions of the BlackBerry Enterprise Server:

  • BlackBerry® Enterprise Server 5.0 to 5.0 SP1


To update the IT policy rules definitions using BlackBerry Manager, complete the following steps:
  1. Download and extract the attached ITPolicyPackVVM.zip file to a temporary folder.
  2. Open the BlackBerry Administration Service Console.
  3. Expand Policy under BlackBerry solution management.
  4. Click on Manage IT policy rules.
  5. Click on Import IT policy definitions
  6. From the IT policy definition import - Step 1 of 1 box, click Browse.
  7. In the Choose File to Upload dialog box, navigate to temporary folder in step 1 and open the ITPolicyTemplateVVM.xml file.
  8. Click Save

When the import process is complete, the following message appears:

The IT policy definitions have been updated.


 

Method 2 - Update the IT policy rules definitions using the loadbesmetadata.exe tool

 

Complete this procedure for the following versions of the BlackBerry Enterprise Server:

 

  • BlackBerry Enterprise Server 4.1 to 5.0 SP1

Note: Only the loadbesmetadata.exe file included in this KB article should be used.  Older versions of the loadbesmetadata.exe file might not be compatible with some IT policy rules.  To check the version of the loadbesmetadata.exe file, right-click and select Properties, then click the Version tab.  The version should be 5.0.0.64 or higher.

To update the IT policy rules definitions using the loadbesmetadata.exe tool, complete the following steps:

  1. Download and extract the attached ITPolicyPackVVM.zip file to a temporary folder on the local computer that is hosting the BlackBerry Enterprise Server or BlackBerry Manager.
  2. From the command prompt, navigate to the temporary folder that contains the ITPolicyPackVVM.zip file. The loadbesmetadata.exe tool can be run from a computer other than one that the BlackBerry Enterprise Server is running on.
  3. In the root of the temporary folder, type loadbesmetadata.exe -i itpolicytemplatevvm.xml and press Enter. For BlackBerry Enterprise Server software version 4.1.4 running in a Windows® environment with Japanese fonts, make sure that the IT policy rules definitions updates are imported in the Japanese language by typing loadbesmetadata.exe -i itpolicytemplate04242008.xml -l jp_ja in the command prompt.
  4. Review the screen output and directory log for errors.  

Note: The IT policy Allow Users to Save Messages is only applicable for Visual Voice Mail version 2.0 and later.

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