Troubleshooting Visual Voice Mail installation issues

Article ID: KB17505

Type: Support Content

Last Modified: 12-15-2011


Product(s) Affected:

  • BlackBerry Bold 9000
Jump to: Environment | Overview | Cause
  • BlackBerry® Bold™ 9000 smartphone
  • BlackBerry® Device Software 4.6

A BlackBerry smartphone user with an AT&T wireless service plan and a BlackBerry 9000 smartphone that is running BlackBerry Device Software 4.6 cannot see Visual Voice Mail on the BlackBerry smartphone.


The BlackBerry smartphone was not purchased from AT&T. Visual Voice Mail can only be installed on BlackBerry smartphones that are purchased from AT&T.

This issue might be caused by one of the following:

  1. The BlackBerry smartphone user purchased an unlocked BlackBerry smartphone.
  2. The BlackBerry smartphone user changed wireless service providers after purchasing the BlackBerry smartphone.


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