Common error messages in BlackBerry World

Article ID: KB17678

Type: Support Content

Last Modified: 07-10-2013

 

Product(s) Affected:

  • BlackBerry World for BlackBerry OS 7 and earlier
  • BlackBerry World for BlackBerry PlayBook
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry PlayBook tablet
  • BlackBerry smartphones
  • BlackBerry World
CollapseOverview

The following is a list of common messages that might appear in BlackBerry World storefront:

Error message Additional information
BlackBerry World is currently unavailable. Try again later. The BlackBerry World service is temporarily unavailable.
Your connection to the wireless network is turned off. The wireless transceiver on the BlackBerry smartphone must be turned on and the BlackBerry smartphone must be connected to the wireless network.
You require a data plan to download BlackBerry World. Contact your service provider to upgrade your service plan.

For more information on minimum requirements, see KB17659.
Your device does not have enough memory to complete the download. To continue downloading, you must first uninstall an item from your My World folder, delete some media files, or clear your device’s cache. Note: You can reinstall purchased items from your My World folder. Refer to the Help for more information about My World. There is not enough available memory on the BlackBerry smartphone. For more information, see KB17624.
Check out [application name]. You can download it and many others from the BlackBerry World. This message is sent when a BlackBerry smartphone user recommends an item to another BlackBerry smartphone user.
The selected application is already installed. Do you want to overwrite the existing application? The selected application is already present on the BlackBerry smartphone.
The device must restart to complete the installation. Some applications require a restart of the BlackBerry smartphone after successful installation.
PayPal authentication failed. Please try again. The BlackBerry smartphone user has typed incorrect PayPal login credentials.
An IT policy has disabled 3rd party application downloads. Please contact your administrator. The Disable Third Party Downloads IT policy on the BlackBerry smartphone is set to True. For more information, see KB17660.
An IT policy has disabled this application on this device. Please contact your administrator. The Disable BlackBerry World IT policy is set to True. For more information, see KB17660.
BlackBerry World has detected a new device PIN. Would you like to transfer your purchased applications to your new device? Appears when logging in to the My World folder on a new BlackBerry smartphone. For more information about transferring applications to a new BlackBerry smartphone, see KB17625.
BlackBerry World has detected a new device PIN. Would you like to transfer your purchased applications to your new device? Warning: This is the last time you can transfer your purchased applications to your new device.

For more information about transferring applications to a new BlackBerry smartphone, see KB17625.

There was a problem connecting to the payment system. Your transaction has not been processed. Please try again later. (Error Id:10000)”

For more information on this error, see KB24454.

Unable to identify user.

This is a generic error indicating that information in the PayPal account has changed or does not match information associated with the BlackBerry smartphone user's BlackBerry World account. There can be multiple causes for this error.

Upgrade your service to a plan that includes browsing and discover a world of possibilities at Blackberry World. Contact your service provider for more details.

For information regarding the required browsing services, see KB17838.

The password you have entered is invalid. Please enter a different password. (Error Id: 30611) This is caused by entering invalid password, verify correct password and try again.
Application unavailable for this device

This error appears when attempting to download an applications that requires 10.1 (on BlackBerry 10) and the device is running an earlier version.

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