Icons missing on the BlackBerry smartphone after uncaught exceptions

Article ID: KB17689

Type: Support Content

Last Modified: 12-15-2011


Product(s) Affected:

  • BlackBerry Bold 9000
  • BlackBerry® Bold™ 9000 smartphone
  • SDR258621
  • SDR218711

Following several uncaught exceptions when the BlackBerry smartphone starts, some icons are not displayed on the smartphone. The most common missing icons are Messages, SMS and MMS, Profiles, and Contacts.


This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.


To work around this issue, perform a hard reset on the BlackBerry smartphone. For more information on performing a hard reset, see KB02141.

CollapseAdditional Information

Note: A similar issue has been reported on the BlackBerry Bold 9700 smartphone with BlackBerry® Device Software The SDRs listed are not confirmed to be the same. On the BlackBerry 9700 smartphone, the workaround was to reload the BlackBerry Device Software.


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.