Registration is not sent for BlackBerry Mobile Voice System client

Article ID: KB17938

Type: Support Content

Last Modified: 06-18-2012

 

Product(s) Affected:

  • BlackBerry Mobile Voice System
CollapseEnvironment
  • BlackBerry® Mobile Voice System 5.0 (MVS)
  • BlackBerry® Mobile Voice System 5.1 (MVS)
CollapseOverview

After the BlackBerry® Mobile Voice System Client (MVS) is installed on the BlackBerry® smartphone, the BlackBerry MVS client is unable to send the registration message automatically to the BlackBerry MVS server.

CollapseCause

The issue could be related to one of the following causes:

  1. The BlackBerry MVS client did not install completely.
  2. The BlackBerry MVS user account is not configured correctly on the BlackBerry MVS Server.
  3. The Desktop (BBSIP) service book is not present on the BlackBerry smartphone.
    1. On BlackBerry 5.0, from the Home screen click Options > Advanced Options > Service Book
    2. On BlacKberry 6.0, from the Home screen click Options > Device > Advanced System Settings > Service Book
CollapseResolution

Cause 1

The BlackBerry MVS client did not install completely.

Resolution 1

See KB15476 for instructions on how to install the BlackBerry MVS client.

Cause 2

The BlackBerry MVS user account is not configured correctly on the BlackBerry MVS Server.

Resolution 2

  1. In the MVS Console, in the left pane, expand Users.
  2. Click Manage.
  3. Click the user account.
  4. On the General tab, verify the following information is correct:
    1. Mobile
    2. Extension
    3. MVS Server
    4. Telephony Connector

Cause 3

The Desktop (BBSIP) service book is not present on the BlackBerry smartphone

Resolution 3

Resend the BlackBerry service books from the BlackBerry Enterprise Server by following the instructions discussed in KB03577 .

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.