How to deactivate BlackBerry Messenger on the BlackBerry smartphone

Article ID: KB18395

Type: Support Content

Last Modified: 08-07-2012


Product(s) Affected:

  • BlackBerry Messenger for BlackBerry OS 7 and earlier
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Enterprise Server for Novell GroupWise
Jump to: Environment | Overview
  • BlackBerry® Enterprise Server 4.1 to 5.0 SP2
  • BlackBerry® Messenger 4.5.0 to 5.0.0

Send an IT policy to the BlackBerry smartphones to deactivate BlackBerry Messenger. The affected BlackBerry smartphones must be manually reset.

BlackBerry Enterprise Server 4.1 to 4.1 SP7

To deactivate BlackBerry Messenger, complete the following steps to configure an IT policy:

  1. Open the BlackBerry Manager and select BlackBerry Domain in the Explorer view.
  2. In the Tasks pane, select Edit Properties.
  3. In the Properties list, select IT Policy.
  4. In the right pane, double-click IT Policies.
  5. Select the IT policy to be changed, and select Properties.
  6. In the left pane, select BlackBerry Messenger Policy Group.
  7. Disable BlackBerry Messenger: Change this setting to TRUE.

BlackBerry Enterprise Server 5.0 to 5.0 SP2

To deactivate BlackBerry Messenger, complete the following steps to configure an IT policy:

  1. Log in to the BlackBerry Administration Service Console.
  2. Under BlackBerry solution Management, Expand Policy.
  3. Select Manage IT Policies.
  4. Select the IT Policy to be modified.
  5. Select Edit IT policy.
  6. Select the BlackBerry Messenger tab.
  7. Change the value for Disable BlackBerry Messenger to Yes.
  8. Select Save all.

In BlackBerry Messenger 4.5.0, the BlackBerry Messenger icon remains on the BlackBerry smartphone after this IT policy is sent, and disappears only after the BlackBerry smartphone is reset.

In BlackBerry Messenger 5.0.0, the BlackBerry Messenger icon will remain on the BlackBerry under the Instant Messenging folder after the IT policy is sent, and remains there even after the BlackBerry smartphone is reset.


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