Enhanced Google Mail for BlackBerry smartphones

Article ID: KB18405

Type: Support Content

Last Modified: 08-20-2012

 

Product(s) Affected:

  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry® Internet Service
CollapseOverview

This article introduces the Enhanced Google Mail™ plug-in. It includes the following topics:

Enhanced Google Mail overview

 

The Enhanced Google Mail plug-in introduces a more advanced level of email service integration for BlackBerry® smartphones. It supports additional Google Mail features that provide BlackBerry Internet Service subscribers with broader access to their Google Mail accounts while on the go.

 

Features of Enhanced Google Mail

 

The Enhanced Google Mail plug-in introduces the following features:

Archive a message

  • Remove a message from the inbox by moving it to the archive folder.
  • Messages that are moved to the archive folder will be hidden from view in Enhanced Google Mail, but will stay visible in the Messages application on the BlackBerry smartphone.

Add a star to a message

  • Use stars to mark important messages.
  • Stars can be combined with text labels.
  • A star that is applied to a message in Google Mail after the message has already been received by the BlackBerry Internet Service will be synchronized with the corresponding message on the BlackBerry smartphone.

Add a label to a message

  • Categorize and organize email messages by clicking the Labels command from the menu.
  • Apply multiple labels to a single message.
  • A label that is applied to a message in Google Mail after the message has already been received by the BlackBerry Internet Service will be synchronized with the corresponding message on the BlackBerry smartphone.
  • Labels can be created, renamed, or deleted on the BlackBerry smartphone

Report spam email message

  • Click Report Spam from the menu to remove a spam email message from the inbox, delete it from the BlackBerry smartphone, and move it to the spam folder in Google Mail.
  • Messages in the spam folder cannot be searched using the BlackBerry smartphone.
  • Email messages marked as spam on the BlackBerry smartphone will be synchronized with the Google Mail account.
  • Email messages marked as spam in Google Mail will not be marked as spam on the BlackBerry smartphone if they have already been retrieved by the BlackBerry Internet Service.

Perform local and remote searches

  • Perform a local search by searching email messages and conversations on the BlackBerry smartphone.
  • Perform a remote search by searching the entire Google Mail mailbox.

View related messages as a single conversation (conversation view)

  • Group related messages into a single conversation for easy reference. A conversation appears on a single line in the inbox. This is also referred to as the threaded view.
  • Conversations in the inbox are marked with an envelope icon and include header information with the subject line and number of participants.
  • To expand a conversation and view its individual messages, click the conversation or click Open Conversation from the menu.
CollapseAdditional Information

Note: Google Mail enhanced features are only available within the Enhanced Google Mail plug-in and are not available when viewing Google Mail messages in the Messages application on the BlackBerry smartphone.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.