Enhanced Google Mail System Requirements and Installation

Article ID: KB18415

Type: Support Content

Last Modified: 12-14-2011


Product(s) Affected:

  • BlackBerry Internet Service
Jump to: Environment | Overview
  • BlackBerry® Internet Service
  • BlackBerry® Device Software 4.5 or later
  • BlackBerry® smartphones

This article provides information on the system requirements and installation procedures for the Enhanced Google Mail™ plug-in.



System requirements


The system requirements for Enhanced Google Mail include:


·         BlackBerry Device Software 4.5 or later

·         Google Mail account that is associated with the BlackBerry Internet Service


Note: Google Mail enhanced features are only available within the Enhanced Google Mail plug-in and are not available when viewing Google Mail messages in the Messages application on the BlackBerry smartphone.


Download and installation


To download and install the Enhanced Google Mail plug-in, complete the following steps:


Once the Google Mail account is integrated, the BlackBerry smartphone user will receive a PIN message on the BlackBerry smartphone indicating the availability of the Enhanced Google Mail plug-in.

Note: BlackBerry smartphones that are using BlackBerry Device Software 5.0 or later will have the Enhanced Google Mail plug-in pre-installed and a PIN message will not be delivered to the device, the features will be available immediately.

The message will appear as follows:




Note: BlackBerry smartphone users with existing integrated Google Mail accounts must re-associate their email accounts to receive a PIN message and download the Enhanced Google Mail plug-in.


1.    Instruct the subscriber to download the Enhanced Google Mail plug-in by clicking the web address in the message.


2.    When the download is completed, the Google Mail icon on the Home screen will change.


Note: The Enhanced Google Mail plug-in only needs to be downloaded once and can support multiple Google Mail addresses on the same BlackBerry smartphone.


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.