The SRP is not able to make a connection to the infrastructure, Dispatcher log shows [SRP] SRPClient::Connect: Error calling host "<servername>"

Article ID: KB18489

Type: Support Content

Last Modified: 12-15-2011


Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server Express for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry® Enterprise Server

The SRP (Server Routing Protocol) is not able to connect to the BlackBerry® Infrastructure.

The BlackBerry Controller (CTRL) Log displays the following:

[30000] (06/10 10:34:04.664):{0xB18} Dispatcher(B1SRVBES01) state: Running, PID=3032
[30000] (06/10 10:34:09.666):{0xB18} 'server01' agent 1 started as process 8044
[30000] (06/10 10:34:10.260):{0xB18} 'server01' agent 1: UDP log port is 4085
[30000] (06/10 10:34:13.667):{0xB18} Dispatcher(server01) state: Stopping, PID=3032
[30000] (06/10 10:34:13.667):{0xB18} 'server01' agent 1 requested to stop
[30000] (06/10 10:34:14.667):{0xB18} BES connection to database is down

The BlackBerry Dispatcher (DISP) Log and the Application Log in the Event Viewer displays the following:

[20000] (06/10 10:35:19.676):{0x13CC} [SRP] SRPClient::Connect: Error calling host "server01" [] (10061)
[20000] (06/10 10:35:19.676):{0x13CC} [SRP] Connection failed
[20460] (06/10 10:35:19.676):{0x13CC} [SRP] Connection failed


The Server Routing Protocol (SRP) address has been entered as a server name. The Router Host only accepts connections from localhost .


For BlackBerry Enterprise Server 4.1.6, perform the following steps from the BlackBerry Enterprise Server:

  1. Click on Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
  2. Select the BlackBerry Server tab.
  3. Enter localhost for the Router Host field.
  4. Click Apply.
  5. Click OK.

For BlackBerry Enterprise Server 5.0, perform the following steps from the BlackBerry Enterprise Server:

  1. Log in to the BlackBerry Administration Service.
  2. From Servers and components, expand BlackBerry Solution Topology > BlackBerry Domain > Server View.
  3. Click on the BlackBerry Enterprise Server instance name.
  4. Under the Instance Information tab, select Edit Instance.
  5. For the SRP Addresses heading, add the SRP address localhost . Remove any other names.
  6. For the Port field enter 3101.
  7. Click Save all.


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