Controlling content protection of the contact list using IT policy.

Article ID: KB18709

Type: Support Content

Last Modified: 12-15-2011


Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry® Enterprise Server
  • BlackBerry® Device Software 4.2.0 to 5.0

Content protection is designed to encrypt BlackBerry smartphone data. When content protection is turned on, the BlackBerry smartphone encrypts data as it is stored, including data that the BlackBerry smartphone receives when it is locked. The BlackBerry smartphone decrypts data as the BlackBerry smartphone user accesses it. In a BlackBerry Enterprise Server environment, both the BlackBerry Enterprise Server administrator and the BlackBerry smartphone user can turn on content protection on BlackBerry smartphones, and the BlackBerry smartphone user can also turn it off.

By default, when the administrator or the BlackBerry smartphone user turns on content protection, the BlackBerry smartphone applies content protection to the contact list, and the BlackBerry smartphone user can set content protection to include or exclude contacts. A BlackBerry Enterprise Server administrator can use an IT policy to limit BlackBerry smartphone user control of content protection by specifying whether the Include Contacts option on a BlackBerry smartphone is set to Yes or No.

The administrator can set the Force Include Address Book In Content Protection IT policy rule to remotely allow the following options:

  • Allow the BlackBerry smartphone user to choose to include or exclude the contact list from content protection
  • Turn off the Include Contacts option on the BlackBerry smartphone so that this option is locked to Yes, meaning that the contact list is always content-protected and the user cannot change this setting

When the contact list is content protected, features such as caller ID (where data from the contact list is used) and Bluetooth® Address Book transfer do not work when the BlackBerry smartphone is locked and encrypted (when a closed padlock appears on the BlackBerry smartphone screen), and exceptions to the firewall approved list do not apply successfully. If content protection of the contact list is turned on and the BlackBerry smartphone user receives a phone call when the BlackBerry smartphone is locked, the name of the caller does not appear on the screen.

For more information, see KB04903. If the contact list is excluded from content protection, these features work even when the BlackBerry smartphone is locked.

CollapseAdditional Information

The Force Include Address Book in Content Protection IT policy applies only to BlackBerry smartphones with BlackBerry Device Software 4.2 to 5.0.

Note: This IT policy has an option to select True, False, or Default. If you do not set this rule, a default value of False will be used.

For more information about content protection, see KB15244.


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