"Reload Software: 552" or "App Error 552" is displayed on the BlackBerry smartphone

Article ID: KB18751

Type: Support Content

Last Modified: 03-20-2015

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry Device Software 7.1 and earlier
  • DT 364168
  • DT 7174282
CollapseOverview

The BlackBerry smartphone stops responding and one of the following error messages appears:

  • Reload software: 552
     
  • App Error 552
CollapseCause
The BlackBerry smartphone encountered a Java Virtual Machine (JVM) application related problem and is unable to continue running.
CollapseResolution

Complete the following:

  1. Ensure the smartphone is running the latest version of BlackBerry Device Software (see KB16068).
  2. If the smartphone is already running the latest version of BlackBerry Device Software, perform a hard reset by removing the battery from the smartphone and reinserting it (see KB02141).
  3. If the issue persists, reload the BlackBerry Device Software (see KB10144).

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.