- BlackBerry® Device Software version 4.5
- BlackBerry® Curve™ 8330 smartphones
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.
Complete one of the following:
- Change the value of the External File System Encryption Level IT policy rule to the Encrypt to User Password (excluding multimedia directories) or Encrypt to Device Key (excluding multimedia directories) option.
- Install a version of the BlackBerry Device Software that is earlier than BlackBerry Device Software 4.5.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.