Error "Content not available. Server is blocked or unresponsive" occurs when attempting to access videos on from the BlackBerry smartphone

Article ID: KB19091

Type: Support Content

Last Modified: 01-05-2012


Product(s) Affected:

  • BlackBerry Torch 9800
  • BlackBerry Curve 8900
  • BlackBerry® Curve™ 8900 smartphone
  • BlackBerry® Torch 9800 smartphone
  • BlackBerry® Internet Service

When trying to stream videos from the YouTube® web site that is designed for mobile devices the following error is received on the BlackBerry smartphone:

Content not available. Server is blocked or unresponsive


Video streaming is handled by the Wireless Application Protocol (WAP) browser and the wireless service provider's data stream. It must have the proper Transmission Control Protocol (TCP) connection setting in order to be able to stream video, and possibly other media.


Set the proper TCP setting under Options > Advanced Options > TCP.


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