How to enable Microsoft Entourage and Microsoft Outlook for Mac to sync with the BlackBerry smartphone using BlackBerry Desktop Software for Mac

Article ID: KB19148

Type: Support Content

Last Modified: 11-01-2013


Product(s) Affected:

  • BlackBerry Desktop Software for Mac OS
  • BlackBerry Desktop Software
  • Microsoft Outlook for Mac 2011
  • Microsoft Entourage 
  • Mac OS X 10.6 to 10.8

BlackBerry Desktop Software can be used to synchronize Contact, Calendar, Notes, and Tasks information to and from the BlackBerry smartphone and Mac computer.

Sync Services must be enabled in Microsoft Entourage and Microsoft Outlook for Mac in order to synchronize organizer data.

Complete the following steps to enable Sync Services in these programs:

Warning: These changes could potentially result in unwanted additions, duplications, merging, or deletions of the information. Back up all information and data before changing any settings on the Mac computer.

If the BlackBerry smartphone is connected to the Mac computer, use the Eject option before disconnecting the smartphone.

Microsoft Entourage

Note: Support for Microsoft Entourage 2004 has been removed in BlackBerry Desktop Software, Microsoft Entourage 2008 is supported in BlackBerry Desktop Software

  1. Close the BlackBerry Desktop Software.
  2. Open Microsoft Entourage.
  3. On the Microsoft Entourage menu bar, go to Entourage > Preferences.
  4. In General Preferences, click Sync Services.
  5. To turn on contact synchronization, select the Synchronize contacts with Address Book and MobileMe check box.
  6. To turn on calendar synchronization, select the Synchronize events and tasks with iCal and MobileMe check box.
  7. Click OK.
  8. After Sync Services is turned on and OK is clicked, a new dialog box appears with the following options:

After Sync Services has been turned on in Microsoft Entourage, open the BlackBerry Desktop Software and specify the synchronization settings.

Note: If Sync Services is enabled for both Microsoft Entourage and Microsoft Outlook, a Me contact from each program will be synchronized and may appear as a duplicate on the smartphone.

Microsoft Outlook for Mac 2011:

  1. Close the BlackBerry Desktop Software.
  2. Open Microsoft Outlook for Mac 2011.
  3. Ensure Microsoft Office for Mac 2011 is up to date by running Check For Updates under the Help menu.
  4. Once fully updated, on the Microsoft Outlook for Mac menu bar, go to Outlook > Preferences.
  5. Select Sync Services.
  6. Select the desired items to sync with Sync Services.
    Note: If Calendar, Tasks, and Notes are not visible as available selections, then Office for Mac 2011 is not fully updated. Refer back to Step 3.
  7. After Sync Services is turned on and the window is closed, a new dialog box appears confirming the merge of data with Apple Address Book, iCal and MobileMe.

Note: If Sync Services is enabled for both Microsoft Entourage and Microsoft Outlook, a Me contact from each program will be synchronized and may appear as a duplicate on the smartphone.

Mac OS X 10.5 and 10.6 for synchronization with Address Book

The steps below illustrate how to ensure that this is enabled:

  1. From the Applications folder on the Mac computer, open iSync.
  2. In the iSync menu, click Preferences.
  3. If necessary, select the Enable syncing on this computer check box.
CollapseAdditional Information

For additional information about Microsoft products for Mac, visit:

Mac OS X Lion 10.7 enables Sync Services on the Mac by default. This ensures that synchronization will take place on the Mac computer.

Sync Services has been removed from OS X Mavericks, 10.9. For more information on this, see KB35311.


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