Unable to install the BlackBerry Maps application from the Research In Motion website on certain BlackBerry Smartphones

Article ID: KB19220

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry® smartphones
CollapseOverview

Unable to install BlackBerry® Maps available on the Research In Motion website for certain BlackBerry smartphones. The following message appears:

Sorry, your device does not meet the system requirements that is needed to support BlackBerry Maps

CollapseCause

The BlackBerry Maps application is either not supported or was included in the BlackBerry® Device Software for these BlackBerry smartphones.

CollapseResolution

For BlackBerry smartphones meeting the hardware requirements, install the BlackBerry Maps application using the BlackBerry® Desktop Software. For information on how to install applications see KB14473 .

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.