"An error occurred while updating the application list: Error 404" appears when the Application Center is accessed on the BlackBerry smartphone

Article ID: KB19283

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry® smartphones
CollapseOverview

The application list is empty when the Application Center is accessed, and the following message appears when an attempt is made to refresh:

An error occurred while updating the application list: Error 404

CollapseCause
The BlackBerry smartphone is missing the service book that is associated with the Application Center.
CollapseResolution

To obtain a copy of the Application Center service book, register the BlackBerry smartphone over the wireless network. For instructions, click here.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.