How to enable PIN and SMS logging for BlackBerry Enterprise Server version 5.0

Article ID: KB19568

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
CollapseEnvironment
  • BlackBerry® Enterprise Server version 5.0
  • BlackBerry smartphone
CollapseOverview

Using BlackBerry Enterprise Server 5.0, BlackBerry smartphone personal identification number (PIN) messages and Short Message Service (SMS) messages that have been sent and received on a BlackBerry smartphone can be logged.  By default, only phone call logging is turned on.   The logs are stored in the same location as the BlackBerry Enterprise Server debug logs, by default C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\<Current Date>\ .

To modify the settings for PIN and SMS message logging, complete the following steps:

  1. Log into the BlackBerry Administration Service.
  2. Click the plus sign (+), beside Policy under BlackBerry solution management.
  3. Click Manage IT policies.
  4. Click the IT Policy name that is assigned to the BlackBerry smartphone user, for example Default.
  5. Click Edit IT policy.
  6. Click the PIM Synchronization tab.
  7. To enable PIN logging, click the drop down arrow beside Disable PIN Messages Wireless Synchronization and select No.  (Default value is Yes).
  8. To enable SMS logging, click the drop down arrow beside Disable SMS Messages Wireless Synchronization and select No.  (Default value is Yes).
  9. Click Save all.
  10. Restart the BlackBerry Synchronization service.

Important: Restarting certain BlackBerry Enterprise Server services will delay message delivery to BlackBerry smartphones.  Please refer to article KB04789 for more information.

Note: Turning on SMS logging does not include Multimedia Message Service (MMS) messages.

CollapseAdditional Information

The BlackBerry Enterprise Server creates the log files using the following formats:

  • BlackBerry smartphone PIN messages: PINLog_<YYYYMMDD>.csv
  • SMS messages: SMSLog_<YYYYMMDD>.csv
  • Phone calls: PhoneCall_<YYYYMMDD>.csv

Please see article KB11742 for more information on the PIN, SMS, and phone call log file data.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.