Call logs are not shown for new calls and previous call logs cannot be deleted

Article ID: KB19879

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Desktop Software for Windows
CollapseEnvironment
  • BlackBerry® smartphones
CollapseOverview
When making a phone call from the BlackBerry smartphone, the call log does not show that you have made the call. Also any new incoming calls are not logged and previous calls are unable to be deleted.
CollapseCause

The Phone Call Logs database is corrupted.

CollapseResolution
To repair the Phone Call Logs database, please complete the following steps:
 
Note: All previous phone call logs will be deleted from the BlackBerry smartphone. It is recommended that you perform a backup of your BlackBerry smartphone before continuing. Please see KB18556.
 
  1. Open BlackBerry Desktop Manager on your computer.
  2. Make sure the BlackBerry smartphone is connected to the computer.
  3. Click on Backup and Restore.
  4. Click on  the Advanced button.
  5. On the right hand side under Device Databases select Phone Call Logs.
  6. Click the Clear button.
 

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