- BlackBerry® Device Software 5.0 to 7.1
- BlackBerry® Desktop Software 5.0 to 6.1.0
If an update of BlackBerry® Device Software is attempted when there is not an active service subscription associated with the BlackBerry smartphone, the following message appears on the BlackBerry® Desktop Manager:
To enjoy the latest functionality from the select BlackBerry® Device Software upgrade, you'll need an active BlackBerry® service subscription. Visit www.blackberry.com/service to learn more about BlackBerry services.
The options available in the BlackBerry Desktop Manager are Back or Main Menu. Other options are unavailable.
This issue might also occur when software updates are performed on a BlackBerry smartphone that has never had the wireless transceiver turned on. Turn on the wireless transceiver, confirm receipt of a registration message, and then proceed with the software update.
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.