How to clear BlackBerry smartphone data using the BlackBerry Desktop Software for Mac

Article ID: KB19933

Type: Support Content

Last Modified: 01-03-2012


Product(s) Affected:

  • BlackBerry Desktop Software for Mac OS
Jump to: Environment | Overview
  • BlackBerry® Desktop Software for Mac 
  • BlackBerry smartphones

To use the BlackBerry® Desktop Manager to clear data from the BlackBerry smartphone, complete the following steps:

  1. Connect the BlackBerry smartphone by USB cable to the Mac computer.
  2. If the BlackBerry Desktop Manager is not configured to open automatically when the BlackBerry smartphone is connected, open the BlackBerry Desktop Manager.
  3. Once the BlackBerry smartphone appears as connected, select the Device menu at the top of the screen.
  4. Select Clear Data.
  5. Select the desidred to be cleared:
    1. To clear all data, select the All data option.
    2. To clear individual or selected databases, select the Selected data option, and then select the check box beside the databases that are to be cleared.
  6. A backup of the BlackBerry smartphone can be completed prior to clearing the data if necessary. To back up the data on the BlackBerry smartphone, complete the following steps:

    Note: By default, backup files are saved on the Mac computer to ~/Documents/BlackBerry Backups (Where ~ is the user's home folder).
    1. Select the check box beside Back up data before clearing.
    2. Type the file name for the backup file in the Backup File Name field.
    3. To encrypt the data in the backup file, select the check box beside Encrypt backup file.


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