Windows prompts to install Bluetooth device drivers when the BlackBerry smartphone is already paired

Article ID: KB20023

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Desktop Software for Windows
CollapseEnvironment
  • BlackBerry® Desktop Software
  • Windows®
  • DTS 369981
CollapseOverview

After using a Bluetooth® connection to pair a BlackBerry® smartphone with Windows Vista™ 32-bit or 64-bit Service Pack 2, or Windows 7, Windows prompts to install the Bluetooth device drivers for the smartphone.

CollapseWorkaround

To work around this issue, when Windows prompts the installation of the Bluetooth device drivers, select Cancel.

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