- BlackBerry® smartphones
- BlackBerry App World™ storefront 126.96.36.199 to 188.8.131.52, and 184.108.40.206 to 220.127.116.11
The following error message appears when BlackBerry App World™ storefront is started:
BlackBerry App World™ is having trouble connecting to the BlackBerry App World™ server. Verify your network connections and try again.
Complete the following steps until resolution is completed:
Step 1 - Validate the most current version of BlackBerry Appworld is installed.
Update to the most current version of BlackBerry App World™ which can be found at www.blackberry.com/appworld
Step 2 - The account setup for the BlackBerry® ID has not completed.
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
Note: See the workaround at the bottom of this article.
Step 3 - BlackBerry® Smartphones with BlackBerry® 6 have a setting that will permit insecure renegotiation which has been incorrectly set.
- Change the setting to permit insecure negotiations by completing the steps below:
- From the Home Screen of the BlackBerry smartphone select Options
- From the Options menu select Security
- Next, select Advanced Security Settings
- Select TLS
- If the box labeled Permit Insecure Renegotiation is unchecked, then click on it to check the box to enable this setting.
Complete the setup of the BlackBerry® ID by performing the steps below:
- Go to http://appworld.blackberry.com/webstore.
- In the upper right area of the website, click the Sign In link.
- This will open a BlackBerry ID login page. Use the BlackBerry ID credentials to log in.
- If the account page or sign up page is presented, complete the details for this to finish the BlackBerry ID registration process.
Note: See KB25594 for further instructions.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.