"Invalid Mandatory Information" when trying to send a text message

Article ID: KB20245

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry® smartphones
CollapseOverview
When trying to send an SMS (text) message from a device, "Invalid mandatory Information" is displayed.
CollapseCause
There is an incorrect Service Center number configured on the device.
CollapseResolution
From the home screen on the BlackBerry device:
1) Options
2) SMS Text
3) Verify the 'Service Center' number is correct, and has a leading '+' before the number.

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