- BlackBerry® Desktop Software 5.0 SP1
- BlackBerry® Desktop Software 6.1
The following informational message appears on BlackBerry® Desktop Manager when attempting to connect a BlackBerry smartphone which is non functioning or has low battery.BlackBerry® Desktop Manager cannot communicate with the connected BlackBerry device. If the device is rebooting or has a dead battery, click Retry to attempt to reconnect once the device reboots. Otherwise, you might need to update the BlackBerry® Device Software to correct the problem.
This is an informational message to indicate why the BlackBerry smartphone is not being detected correctly by BlackBerry Desktop Manager.
Retry: This will attempt to reconnect to the BlackBerry smartphone again. If it is unsuccessful it will come back to this message.
Update: This will launch Application loader to attempt to update or reload the BlackBerry Device Software if the BlackBerry smartphone is in a non functioning state.
Cancel: This will stop attempting to connect to the BlackBerry smartphone and you will return to BlackBerry Desktop Manager.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.