Unable to update to BlackBerry Enterprise Server 4.1 SP7 from BlackBerry Enterprise Server 4.1 SP6 MR8

Article ID: KB20383

Type: Support Content

Last Modified: 12-12-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
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  • BlackBerry® Enterprise Server 4.1 SP6 MR8 for IBM® Lotus® Domino®
  • BlackBerry® Enterprise Server 4.1 SP6 MR8 for Microsoft® Exchange
  • BlackBerry Enterprise Server 4.1 SP7 Upgrader package for Microsoft Exchange
  • BlackBerry Enterprise Server 4.1 SP7 Upgrader package for IBM Lotus Domino
  • Issue Number 474914
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When an update from BlackBerry® Enterprise Server 4.1.6 MR8 to BlackBerry Enterprise Server 4.1.7 is attempted, the following error message appears:

    This version of the BlackBerry Enterprise installer will only upgrade from a previous installation with version 4.0.0 or higher. No such installation has been detected on your system. Setup will now exit.

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The BlackBerry Enterprise Server 4.1.7 installer incorrectly identifies an attempt to revert to a previous version and quits the installation process.

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Step 1: Verification

To determine the version of BlackBerry Enterprise Server that is installed, complete the following steps:

NOTE: Step 2 is not applicable if the installed version of BlackBerry Enterprise Server does not match the versions listed in this article.

BlackBerry Enterprise Server for Microsoft Exchange

On each BlackBerry Enterprise Server, complete the following steps:

  1. Open Add/Remove Programs.
  2. Click BlackBerry Enterprise Server for Microsoft Exchange.
  3. Click Click here for support information.

If the installed version is any other than BlackBerry Enterprise Server for Microsoft Exchange 4.1.6 MR8 (Rollup) (Bundle 222), then Step 2 is not applicable.

BlackBerry Enterprise Server for Lotus Domino

    Option 1

    From the Lotus Domino console, type: Tell bes about.

    • If the console returns 4.1.6.55, your BlackBerry Enterprise Server for IBM Lotus Domino is version 4.1.6 MR8, and you can proceed to Step 2.
    • If the installed version is any other than BlackBerry Enterprise Server for IBM Lotus Domino 4.1.6.55, then Step 2 is not applicable.

    Option 2

    1. Check the nbes.exe file version by opening your Lotus Domino folder.

      NOTE: The Lotus Domino folder is usually found in Program Files\IBM\Lotus\Domino.

    2. Select the version tab from the file properties dialog box.
    • If the value is File version: 4.1.6.55, your BlackBerry Enterprise Server for Lotus Domino is 4.1.6 MR8, and you can proceed to the Step 2.
    • If the installed version is any other than File version: 4.1.6.55, then Step 2 is not applicable.

    Option 3

    1. Open Add/Remove Programs.
    2. Click BlackBerry Enterprise Server for IBM Lotus Domino.
    3. Click Click here for support information.
    • If the installed version is any other than BlackBerry Enterprise Server for IBM Lotus Domino 4.1.6.55, then Step 2 is not applicable.

Step 2: Execute the script

  1. Download 416-upgrade-prep.exe.
  2. Save a copy of the file on your BlackBerry Enterprise Server.
  3. Double-click the .exe file.

    If the script executes successfully, the following message appears:

    The upgrade prep tool has successfully checked and updated the version information for the BlackBerry Enterprise Server software. You can now run the setup application for BlackBerry Enterprise Server 4.1.7

  4. Proceed with the update to BlackBerry Enterprise Server 4.1.7.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.