"Login failed. Please contact your System Administrator" is displayed when attempting to log into the BlackBerry Administration Service

Article ID: KB20563

Type: Support Content

Last Modified: 10-30-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Enterprise Server for Novell GroupWise
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  • BlackBerry Enterprise Server 5.0
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When attempting to log into the BlackBerry Administration Service the user receives the error message Login failed. Please contact your System Administrator.

The following line followed by a stack trace is displayed in the BBAS-AS log file.

(01/08 11:03:44:141):{main} [com.rim.bes.bas.encryptiontools.EncryptionToolsUtilities] [WARN] [BBAS-2008] {u=SystemUser, t=283} getBIPPPassword could not complete due to exception: org.jboss.remoting.CannotConnectException: Can not get connection to server. Problem establishing socket connection for InvokerLocator [sslsocket://127.0.0.1:23843/?socketFactoryClassName=com.rim.bes.bas.clientconnectionmanager.ClientConnectionSocketFactory]

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The BAS-NCC service is unable to bind to port 23843. This can be verified by using the TCPView utility to confirm what ports BAS-NCC.exe is listening on.

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To resolve the issue, complete the following steps:

  1. Open the BlackBerry Server Configuration Tool.
  2. Click on the BlackBerry Administration Service - High Availability tab.
  3. Confirm what port is specified for RMI over SSL for BAS-NCC.exe.
  4. Open TCPView and check if another application is using port 23843. If another process is using that port, see if it can be changed to another port and restart the BAS-NCC service.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.