- BlackBerry® Desktop Manager version 5.0.1
- BlackBerry® Desktop Software version 6.0 or later
- Microsoft Windows® 7
On some computers with Windows® 7, 64-bit edition, BlackBerry® smartphones are detected in the Windows® device manager but the BlackBerry® Desktop Manager might display:
Device connected (PIN): none
The computer's motherboard does not have the most current version of the BIOS.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.