- BlackBerry® Enterprise Server for Microsoft® Exchange
- Microsoft® Exchange 2007
The Search criteria for the BlackBerryRefIDSearchFolder1_7 and BlackBerryMsgOnDeviceSearchFolder in the hidden BlackBerryhandheldinfo folder are in an incorrect state (i.e. 0x0020007 instead of 0x00000005) after the mailbox move. This is caused by an issue that Microsoft has addressed in Microsoft Exchange 2007 SP2 Rollup 3.
Move the BlackBerry smartphone user's mailbox to another Microsoft Exchange Server.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.