Connector specific error is displayed when attempting to synchronize

Article ID: KB20869

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry Desktop Software for Windows
CollapseEnvironment
  • BlackBerry® Desktop Software 5.0
  • BlackBerry smartphones using a non-English input language
  • Issue Number 508127

 

CollapseOverview

When attempting to synchronize your BlackBerry smartphone with BlackBerry® Desktop Manager you receive one of the following errors and the synchronization does not proceed:

  • Connector specific error
  • Erreur Spécifique à Connector

CollapseResolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

CollapseWorkaround

On the BlackBerry smartphone, change the language from French to English by completing the following steps:

  1. Go to Options.
  2. Open Language >Text Input.
  3. Change the input language to English and click Save.
  4. Attempt another synchronization.
  5. Change the language back to the preferred language.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.