Connector specific error is displayed when attempting to synchronize

Article ID: KB20869

Type: Support Content

Last Modified: 12-15-2011


Product(s) Affected:

  • BlackBerry Desktop Software for Windows
  • BlackBerry® Desktop Software 5.0
  • BlackBerry smartphones using a non-English input language
  • Issue Number 508127



When attempting to synchronize your BlackBerry smartphone with BlackBerry® Desktop Manager you receive one of the following errors and the synchronization does not proceed:

  • Connector specific error
  • Erreur Spécifique à Connector


This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.


On the BlackBerry smartphone, change the language from French to English by completing the following steps:

  1. Go to Options.
  2. Open Language >Text Input.
  3. Change the input language to English and click Save.
  4. Attempt another synchronization.
  5. Change the language back to the preferred language.


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