BlackBerry smartphone shows "IP address no longer valid" when attempting to restore WiFi connectivity

Article ID: KB21075

Type: Support Content

Last Modified: 02-13-2012

 

Product(s) Affected:

  • BlackBerry Bold 9700
  • BlackBerry Storm2 9550
  • BlackBerry Curve 8300 Series
CollapseEnvironment
  • BlackBerry Bold™ 9700 smartphone
  • BlackBerry Storm2™ 9550 smartphone
  • BlackBerry Curve™ 8350i smartphone
  • Issue Number 345562
  • Issue Number 474927
CollapseOverview

After switching off the data services on the BlackBerry® smartphone and leaving the Wi-Fi® in a connectivity state, bring the device to a out of coverage wireless range. Attempt to re-enter Wi-Fi coverage and turn the data services back on. In the Wi-Fi diagnostic screen an error is produced showing "IP Address is no longer valid".

CollapseCause
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
CollapseWorkaround

In order to workaround this behavior, please follow through the steps below to turn the mobile network back on.

Navigate to Manage Connections -> place a check on Mobile Network

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