How to activate a BlackBerry smartphone using BlackBerry Enterprise Server Express 5.0

Article ID: KB21124

Type: Support Content

Last Modified: 08-24-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server Express for Microsoft Exchange
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  • BlackBerry® Enterprise Server Express 5.0 SP1 to 5.0 SP3
  • BlackBerry® Device Software
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BlackBerry® smartphones can be activated on a BlackBerry® Enterprise Server Express 5.0 SP1 to 5.0 SP3 with either a BlackBerry Enterprise Server or a BlackBerry® Internet Service data plan from the wireless service provider.

Note:

  • BlackBerry smartphones that have only a BlackBerry Internet Service data plan must use a Wired activation type, unless the Enterprise Activation application for BlackBerry® smartphones from BlackBerry® AppWorld available here is used .
  • BlackBerry smartphones that have a BlackBerry® Enterprise Server data plan can be activated either using a Wired or Wireless activation type.

Before attempting an activation, use the BlackBerry Expert Support Center (BESC) Enterprise Activation tool to identify which activation methods are available for the BlackBerry smartphone. For information about how to access and use the BlackBerry Expert Support Center Enterprise Activation Readiness tool, see KB21140 .

Depending on the recommendations from the BlackBerry Expert Support Center Enterprise Activation Readiness tool, the following are methods to assign and activate BlackBerry smartphones to BlackBerry smartphone user accounts:

# Method Activation Type Description
1 BlackBerry Administration Service Wired

To activate BlackBerry smartphones before distributing them to BlackBerry smartphone users by connecting the BlackBerry smartphones to a computer and logging in to the BlackBerry Administration Service.

2 Over the wireless network Wireless

New and existing BlackBerry smartphone users can activate their BlackBerry smartphones without requiring a physical connection to the organization's network.

Note: BlackBerry smartphones that have a data plan for BlackBerry Internet Service only, cannot be activated over the wireless network, unless the Enterprise Activation application for BlackBerry® smartphones from BlackBerry AppWorld here.

3 Over the local area network (LAN) Wired

New and existing BlackBerry smartphone users can activate their BlackBerry smartphones by connecting them to a computer that has the BlackBerry® Desktop Manager installed and is connected to the organization's network.

4 BlackBerry® Web Desktop Manager Wired

New and existing users can activate their BlackBerry smartphones by connecting their BlackBerry smartphones to a computer and visiting the BlackBerry Web Desktop Manager web site.

5 Over the organization's Wi-Fi® network Wireless

To activate Wi-Fi enabled BlackBerry smartphones over an organization's Wi-Fi network.

Note: BlackBerry smartphones that have a data plan for BlackBerry Internet Service only cannot be activated over the organization's Wi-Fi network.



Option 1: Activate a BlackBerry smartphone using the BlackBerry Administration Service (Wired)
Requirements: The BlackBerry smartphone must have an active BlackBerry Enterprise Server and/or BlackBerry Internet Service data plan with the wireless service provider.

Note: This method allows Administrators to activate multiple BlackBerry smartphones users.

  1. Connect the BlackBerry smartphone to a computer that can access the BlackBerry Administration Service.
  2. Log in to the BlackBerry Administration Service.
  3. On the Devices menu, expand Attached devices.
  4. Click Manage current device.
  5. Click Assign current device.
  6. Search for a BlackBerry smartphone user account.
  7. In the search results, click the display name for a BlackBerry smartphone user account.
  8. Click Associate user.
  9. Click Assign current device.

Option 2: Activate a BlackBerry smartphone over the wireless network (Wireless)

Requirements: The BlackBerry smartphone must have an active BlackBerry Enterprise Server data plan with the wireless service provider.

To activate a BlackBerry smartphone over the wireless network, an administrator must assign an activation password to the BlackBerry smartphone user account. The BlackBerry smartphone user then activates the BlackBerry smartphone using the desired email address and the provided activation password.

To send an activation password to a BlackBerry smartphone user, complete the following steps:

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the display name for the BlackBerry smartphone user account.
  5. In the Device activation list, click Specify activation password.
  6. In the Activation password and Confirm password fields, type an activation password.
    Note: The password must not contain special characters. Some BlackBerry smartphones do not support special characters and do not unlock when a BlackBerry smartphone user types a password that contains special characters.
  7. In the Password expiration (hours) field, type the amount of time that can elapse before the activation password expires.
  8. Click Specify activation password.

The BlackBerry smartphone user can start the wireless activation process after receiving the password by completing the following steps:

For BlackBerry Device Software 4.1 to 5.0:

  1. On the BlackBerry smartphone, click Options > Advanced Options > Enterprise Activation.
  2. Enter the email address associated with the BlackBerry smartphone user account in the Email field.
  3. Enter the Activation Password provided by the administrator.
  4. Press the Menu key and select Activate.

For BlackBerry 6 to 7:

  1. On the BlackBerry smartphone, click Options > Device > Advanced System Settings > Enterprise Activation.
  2. Enter the email address associated with the BlackBerry smartphone user account in the Email field.
  3. Enter the Activation Password provided by the administrator.
  4. Press the Menu key and select Activate.

Note: A BlackBerry smartphone cannot be activated over the wireless network or over the organization's Wi-Fi network if the BlackBerry smartphone has a data plan for BlackBerry Internet Service only, unless the Enterprise Activation application for BlackBerry® smartphones from BlackBerry® AppWorld available here is used.

Option 3: Activate a BlackBerry smartphone over the LAN (Wired)

Requirements: The BlackBerry smartphone must have BlackBerry Enterprise Server and/or BlackBerry Internet Service data plan.

BlackBerry smartphone users can activate BlackBerry smartphones by connecting them to a computer that has the BlackBerry Desktop Manager installed. The BlackBerry Desktop Manager must be configured with the BlackBerry smartphone users' work email account and a network connection to the BlackBerry Enterprise Server Express must be present. During the activation process, the BlackBerry Desktop Manager prompts users to associate the BlackBerry smartphone with their work email account and to generate encryption keys.

To activate a BlackBerry smartphone using the BlackBerry Desktop Manager, complete the following steps:

  1. Install BlackBerry Desktop Manager on the BlackBerry smartphone user's computer.
  2. Connect the BlackBerry smartphone.
  3. Generate a encryption key when prompted to start the activation process.

Option 4: Activate a BlackBerry smartphone using the BlackBerry Web Desktop Manager (Wired)

Requirements: The BlackBerry smartphone must have an active BlackBerry Enterprise Server and/or BlackBerry Internet Service data plan with the wireless service provider.

BlackBerry smartphone users can activate BlackBerry smartphones by connecting them to a computer using a USB cable or Bluetooth® connection and logging in to the BlackBerry Web Desktop Manager. During the activation process, the BlackBerry Web Desktop Manager prompts BlackBerry smartphone users to associate the BlackBerry smartphone with their email accounts and to generate encryption keys. Once the activation process has started, the BlackBerry Enterprise Server Express begins to reconcile email messages and synchronize organizer data through the wired connection. If the wired connection is interrupted, the activation will continue over the wireless or Wi-Fi network.

To activate a BlackBerry smartphone using the BlackBerry Web Desktop Manager, complete the following steps:

  1. Log in to the BlackBerry Web Desktop Manager.
  2. Connect the BlackBerry smartphone.
  3. Generate an encryption key when prompted to start the activation process.

Option 5: Activate a BlackBerry smartphone over an enterprise Wi-Fi network (Wireless)

Requirements: The BlackBerry smartphone must have an active BlackBerry Enterprise Server data plan with the wireless service provider.

BlackBerry smartphone users can activate Wi-Fi enabled BlackBerry smartphones over an enterprise Wi-Fi network in environments that have the following characteristics:

  • BlackBerry smartphones can connect to their organization's Wi-Fi network but cannot connect to the wireless network.
  • BlackBerry smartphone users did not install the BlackBerry Desktop Manager on their computers.

To activate BlackBerry smartphones over an enterprise Wi-Fi network, configure the BlackBerry Router as a Simple Mail Transfer Protocol (SMTP) client. For information on how to configure the BlackBerry Router, see the BlackBerry Enterprise Server Express 5.0 SP1 Administration Guide.

Note: BlackBerry smartphones that have a data plan for BlackBerry Internet Service only cannot be activated over an organization's Wi-Fi network, unless the Enterprise Activation application for BlackBerry® smartphones from BlackBerry® AppWorld available here is used.

CollapseAdditional Information

For information about activating BlackBerry smartphones, see the BlackBerry Enterprise Server Express 5.0 SP1 Administration Guide. For information on activating BlackBerry smartphones that only have a BlackBerry Internet Service data plan please see the Activating Devices That are Associated With the BlackBerry Internet Service Over the Wireless Network - Technical Note.

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