- BlackBerry® Enterprise Server 5.0 and 5.0.1
- DT 451386
- DT 560620
When setting up the BlackBerry Administration Service behind a proxy, the "Search for new wireless BlackBerry Device Software bundles" function will fail and the BBAS logs will show something similar to the following:
Caused by: com.rim.bes.bas.util.BASCouldNotCompleteRequestRollbackException: getAvailableOSBundlesFromNOC HTTP method call to NOC: https://CA.otasl.blackberry.com/pas/pas error code: 407
There is currently no way to configure the BlackBerry Administration Service to pass credentials to the proxy server, therefore it is unable to authenticate will fail with the HTTP error 407.
10.4.8 407 Proxy Authentication Required
This code is similar to 401 (Unauthorized), but indicates that the client must first authenticate itself with the proxy. The proxy MUST return a Proxy-Authenticate header field (section 14.33) containing a challenge applicable to the proxy for the requested resource. The client MAY repeat the request with a suitable Proxy-Authorization header field (section 14.34). HTTP access authentication is explained in "HTTP Authentication: Basic and Digest Access Authentication" .
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
Allow the BlackBerry Administration Service to bypass the proxy, thereby eliminating the need for it to authenticate and pass any type of credentials, or include the BlackBerry Administration Service server to have an exception in the proxy environment.
This issue is similar to the BlackBerry smartphone and vendor xml files detailed under KB17899, since again, we don't have any way for the BlackBerry Administration Service to pass any type of proxy credentials.
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