A password is not required to unlock the BlackBerry smartphone after the Lock key is held

Article ID: KB22261

Type: Support Content

Last Modified: 01-31-2012

 

Product(s) Affected:

  • BlackBerry Curve 8500 Series
  • BlackBerry Bold 9700
  • BlackBerry Style 9670
  • BlackBerry Bold 9780
  • BlackBerry Pearl 9100 Series
  • BlackBerry Curve 9330 (3G)
  • BlackBerry Bold 9000
  • BlackBerry Bold 9650
  • BlackBerry Curve 8900
  • BlackBerry Tour 9630
  • BlackBerry Torch 9800
  • BlackBerry Storm
  • BlackBerry Curve 9300 (3G)
CollapseEnvironment
  • BlackBerry® smartphones
  • BlackBerry® Device Software 5.0 to 6.0
  • DT 625284
  • DT 625289
CollapseOverview

When the Lock key is held, the BlackBerry® smartphone appears to lock (the screen goes dark), but the following message appears on the screen when any key is pressed:

Keypad is locked. Press the Mute button to unlock

BlackBerry® Device Software 5.0 and BlackBerry® 6 have converted the Lock key to only lock the keyboard to prevent accidental calls when the BlackBerry smartphone is in a pocket, also known as pocket dialing

CollapseCause

This behavior is by design.

CollapseWorkaround
  1. On the Home Screen of the BlackBerry smartphone, click the Password Lock icon.
  2. Set one of the convenience keys to perform the Password Lock function.

 

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.