New notification updates for social networking applications do not update in BlackBerry Social Feeds

Article ID: KB23090

Type: Support Content

Last Modified: 07-23-2013

 

Product(s) Affected:

  • AOL Instant Messenger for BlackBerry smartphones
  • BlackBerry Messenger for BlackBerry OS 7 and earlier
  • Facebook for BlackBerry OS 7 and earlier
  • Twitter for BlackBerry smartphones
Jump to: Environment | Overview | Cause
CollapseEnvironment
  • BlackBerry Social Feeds
  • BlackBerry smartphones
CollapseOverview

New notification updates from social networking applications appear sporadically or not at all in BlackBerry Social Feeds.

CollapseCause

BlackBerry Social Feeds does not control the intervals at which social networking applications check and receive new notification updates. Every social networking application can be set at different intervals. BlackBerry Social Feeds will only display new notification updates when the individual social networking application has received updates.

For a better understanding of this, see the following example:

Three applications have been integrated with BlackBerry Social Feeds;

  • Facebook for BlackBerry smartphones
  • Twitter for BlackBerry smartphones

Within the Facebook for BlackBerry smartphones application, the Check for News Feeds interval has been set to 30 minutes. Similarly, Twitter for BlackBerry smartphones has been set to refresh tweets once per hour.

Since Facebook for BlackBerry smartphones has been set to check for notifications more often, new notifications appear more frequently. When an update is found and displayed in Facebook for BlackBerry smartphones, it is displayed by BlackBerry Social Feeds. Twitter will follow, displaying any new news feeds at 60 and 180 minute intervals. For information on changing these intervals, see the user documentation for the particular social networking application.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.