"There was a problem downloading this episode. Please try downloading it again" appears when a podcast is downloaded to an encrypted media card

Article ID: KB23370

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry Podcasts
CollapseEnvironment
  • BlackBerry® smartphones
  • DT732268
CollapseOverview

When a podcast is downloaded to an encrypted media card, the following error appears on the BlackBerry smartphone:

There was a problem downloading this episode. Please try downloading it again.

CollapseCause

The media card was encrypted using a different BlackBerry smartphone.

CollapseWorkaround
Warning: The following procedures delete either all data, or all data and applications on the media card. Back up the data prior to performing the procedure. For instructions, see your product documentation.
  1. Disable media card encryption on the BlackBerry smartphone. On the Home screen of the BlackBerry smartphone, click Options > Security > Encryption.
  2. Under Media Card, change the setting from Enabled to Disabled.
  3. Format the media card. Go to Options > Memory. Press the Menu key and select Format. Choose Yes when asked to continue.
  4. Re-enable media card encryption (if encryption is desired). Go to Options > Security > Encryption, and under Media Card, change the setting from Disabled to Enabled.

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