- BlackBerry® smartphones
When a podcast is downloaded to an encrypted media card, the following error appears on the BlackBerry smartphone:
There was a problem downloading this episode. Please try downloading it again.
The media card was encrypted using a different BlackBerry smartphone.
- Disable media card encryption on the BlackBerry smartphone. On the Home screen of the BlackBerry smartphone, click Options > Security > Encryption.
- Under Media Card, change the setting from Enabled to Disabled.
- Format the media card. Go to Options > Memory. Press the Menu key and select Format. Choose Yes when asked to continue.
- Re-enable media card encryption (if encryption is desired). Go to Options > Security > Encryption, and under Media Card, change the setting from Disabled to Enabled.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.