“Error initializing system” error appears when starting BlackBerry Enterprise Server 5.0 SP2 or 5.0 SP3 Setup.exe

Article ID: KB23428

Type: Support Content

Last Modified: 09-27-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
CollapseEnvironment
  • BlackBerry Enterprise Server 5.0 SP2 and 5.0 SP3 for IBM® Lotus® Domino®
  • BlackBerry Enterprise Server 5.0 SP2 and 5.0 SP3 and 5.0 SP4 for Microsoft® Exchange
  • Windows® Server 2003 and 2008
  • DT 601826
CollapseOverview

When re-starting the BlackBerry Enterprise Server 5.0 SP2 or 5.0 SP3 Setup.exe, after the first installation attempt stopped before completing successfully, the following error is displayed on the splash screen:

Error initializing system

CollapseCause

The setup.exe program is unable to connect to the BlackBerry Configuration Database because of leftover registry key entries from the initial installation attempt.

CollapseResolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseWorkaround

Complete the following steps to delete the leftover registry keys that are causing the issue:

Note: Back up the registry before making any modifications.

  1. Click Start > Run.
  2. Type regedit.
  3. Navigate to the following location depending on the version of Windows Server®:
    • When running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server.
    • When running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server.
  4. Remove the Database registry key.
  5. Navigate to the following location depending on the version of Windows Server:
    • When running a 32-bit or a 64-bit version of Windows, navigate to HKEY_CURRENT_USER\SOFTWARE\Research In Motion\BlackBerry Enterprise Server.
  6. Remove the Database registry key.
  7. Restart the setup.exe application and complete the installation.

CollapseAdditional Information
When restarting the setup.exe application and still getting the Error initializing system, reboot the BlackBerry Enterprise Server.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.