How to switch devices using BlackBerry Desktop Software

Article ID: KB23677

Type: Support Content

Last Modified: 08-29-2012


Product(s) Affected:

  • BlackBerry Desktop Software for Windows
  • BlackBerry® Desktop Software 
  • BlackBerry® smartphones

BlackBerry® Desktop Software can be used to switch from a previous BlackBerry® smartphone to a new BlackBerry smartphone . The BlackBerry smartphone data and settings from the previous BlackBerry smartphone , such as email messages, organizer data, and third-party applications that are compatible with the new BlackBerry smartphone, are imported to the new device. If there are any email accounts that are associated with a BlackBerry® Enterprise Server, these email settings are also imported to the new BlackBerry smartphone.

To use the Switch Device Wizard, complete each of the steps below.

Note: Before switching from the current BlackBerry smartphone to a new BlackBerry smartphone, be sure to verify that the most recent version of the BlackBerry® Desktop Software is installed on the computer. If the BlackBerry Desktop Software is not installed on the computer, click here to download BlackBerry Desktop Software

Step 1 - Move device Data and Media Files

Move device data (messages, calendar entries, contacts etc.)

  1. Open BlackBerry® Desktop Software
  2. Click Device then Switch Devices
  3. Plug the current (original) device into the computer's USB port and complete the Device Switch by clicking Next

Note: Remember to check the Device Data box to ensure all of the data on the old BlackBerry smartphone is backed up and restored to the new BlackBerry smartphone.

Move the media files on the microSD card

Option A: Move the microSD card

  1. Remove the microSD card from the old BlackBerry smartphone
  2. Insert the microSD card into the new BlackBerry smartphone

Option B: Copy media files to a new microSD card in the new smartphone

  1. Connect the previous BlackBerry® smartphone to the computer
  2. Enable USB Mass Storage on the BlackBerry smartphone when prompted
  3. Copy all files to a folder on the computer
  4. Disconnect the old BlackBerry smartphone from the computer and connect the new BlackBerry smartphone
  5. Enable USB drive on the smartphone when prompted
  6. Copy all files to the new BlackBerry smartphone

Step 2 – Move all Phone, Data and Email Service and Apps

Move all phone and data service

  1. Remove the SIM card from the old BlackBerry smartphone
  2. Insert the SIM card into the new BlackBerry smartphone

Move email service

  1. Launch the Setup application on the new smartphone by clicking the Setup icon
  2. Touch/click the Email Accounts icon
  3. Follow the prompts to move the email account(s) to the new BlackBerry smartphone

Move any social networking applications

  1. Launch the Setup application on the new smartphone by clicking the Setup icon
  2. Touch/click the Social Networking icon
  3. Select the desired application(s) to be migrated to the new BlackBerry smartphone, then follow the prompts

Move any apps from the old BlackBerry smartphone to the new BlackBerry smartphone

  1. Launch the BlackBerry App World™ storefront application on the new BlackBerry smartphone. If the BlackBerry App World icon is not visible on the Home screen or in the Downloads folder on the BlackBerry smartphone, the application may not be installed. The BlackBerry App World application can be obtained by clicking here
  2. Touch/click the My World icon
  3. Log in or create a BlackBerry® ID account
  4. Follow the prompts to migrate all previously purchased apps to the new BlackBerry smartphone

Note: Not all applications will be compatible with the new BlackBerry smartphone.

If further assistance is needed, get support by clicking here.

CollapseAdditional Information
To learn more about BlackBerry Desktop Software, please review the User Guide which can found at


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