- BlackBerry® Enterprise Server 5.0 SP2 to 5.0 SP3 for Microsoft® Exchange
- BlackBerry® smartphones
- iManage WorkSite Mobility 8.3 SP3
- Microsoft® Exchange Server
When attempting to open an attachment on the BlackBerry® smartphone the Open and Preview options are missing or the following error message is displayed:
This attachment type cannot be viewed on your device.
Additionally, the BlackBerryExtension.exe process stops responding and there may be hundreds or thousands of EXTS log files generated daily.
1. Uninstall the iManage WorkSite Mobility 8.3 SP3 Software on the BlackBerry Enterprise Server
2. Perform a re-installation of Microsoft Exchange Server MAPI Client and Collaboration Data Object 1.2.1.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.