When synchronization settings are configured with Microsoft Office 2010, the Microsoft Outlook translator is missing

Article ID: KB23971

Type: Support Content

Last Modified: 12-20-2011


Product(s) Affected:

  • BlackBerry Desktop Software 6.0
  • BlackBerry® Desktop Software 6.0 to 6.0.1
  • Microsoft® Office 2010
  • DT 806485

When synchronization settings are configured in BlackBerry® Desktop Software 6.0 to 6.0.1, the option for Microsoft® Outlook® is missing. The BlackBerry® smartphone user is trying to make the settings with a version of Microsoft® Office 2010 that uses Microsoft's Click-to-Run technology.


This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.


Install a version of Microsoft Outlook that does not use the Click-to-Run technology. Purchased and trial versions of Microsoft Office include both the regular self-extracting executable version and the Click-to-Run version.


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