Support for Microsoft Office 2010 Click-to-Run installation

Article ID: KB24040

Type: Support Content

Last Modified: 05-25-2012


Product(s) Affected:

  • BlackBerry Desktop Software for Windows
  • BlackBerry® Desktop Software 6.0 to 7.0 
  • Microsoft® Office 2010 with Click-to-Run technology
  • DT 806485
  • DT 3869840

Microsoft® Office has a new feature for installing Microsoft Office 2010. Since this feature does not optimize Messaging Application Programming Interface (MAPI), it cannot be used for for synchronization with the BlackBerry® Desktop Manager.

Install a version of Microsoft Office that does not use the Click-to-Run technology. Purchased and trial versions of Microsoft Office include both the regular self-extracting executable version and the Click-to-Run version.
CollapseAdditional Information

For more details on Click-to-run compatibility, visit the Microsoft Support website  and search for Microsoft Office 2010 Click-to-Run.


By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at