Calendar synchronization may not be available for googlemail.com accounts

Article ID: KB24089

Type: Support Content

Last Modified: 03-20-2012

 

Product(s) Affected:

  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry® Internet Service
  • Google Mail™ integration
CollapseOverview

When integrating a googlemail.com account, the calendar synchronization option may not be available from the on device email setup.

CollapseCause

By default, the calendar for <user>@googlemail.com is named <user>@gmail.com. As a result, the ability to enable calendar synchronization will not appear calendar.

CollapseWorkaround

Google has provided instructions on how to convert a <user>@googlemail.com account to a <user>@gmail.com. Please go to http://mail.google.com/support and search for "switch googlemail.com to gmail.com".

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