Ring tones and alerts do not play regardless of the tune or volume setting

Article ID: KB24307

Type: Support Content

Last Modified: 06-25-2014

 

Product(s) Affected:

  • BlackBerry Bold 9000
  • BlackBerry Curve 8900
  • BlackBerry Curve 8500 Series
CollapseEnvironment
  • BlackBerry Curve 8520 smartphone
  • BlackBerry Curve 8900 smartphone
  • BlackBerry Bold 9000 smartphone
  • BlackBerry Device Software 5.0.0.822 to 5.0.0.907
  • DT 851765
CollapseOverview

Ring tones and alerts do not play, regardless of the tune or volume setting, after an update to BlackBerry Device Software 5.0.0.822 on the BlackBerry smartphone.

CollapseResolution
Upgrade to the the most recent BlackBerry Device Software available. If necessary, navigate to http://www.blackberry.com/upgrade to complete the process.
CollapseWorkaround
  1. While the BlackBerry smartphone is powered on, remove the battery.
  2. Reinsert the battery.
  3. Once the BlackBerry smartphone has powered up, attempt to set up a custom ring tone.
  4. When scrolling through the available ring tones, allow the tone to play. This may take several seconds.
  5. Select the desired tone.
  6. If the sound for the notifications disappears, remove the battery and repeat the process.
CollapseAdditional Information

Use the BlackBerry Virtual Expert diagnostics application to provide additional diagnostic information to help identify the cause. For more information, see KB35973.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.