What is Microsoft Mobile Services Protocol

Article ID: KB24360

Type: Support Content

Last Modified: 12-09-2013


Product(s) Affected:

  • BlackBerry Internet Service
  • BlackBerry Internet Service
  • Microsoft Mobile Services Protocol (MSN MSP)

Important: In spring of 2014, Microsoft is making changes and the MSN MSP protocol that BlackBerry uses to deliver Microsoft email to BlackBerry devices running BlackBerry 7.1 or earlier, will no longer be available. For more information, see KB35412.

The Microsoft Mobile Services Protocol adds support for near real-time delivery of email messages and reconciliation of opened and unopened email messages from the BlackBerry smartphone to your email account. These features are not supported by Post Office Protocol (POP).

Note: Depending on the messaging service plan and the wireless service provider, this feature might not be supported.

CollapseAdditional Information

For email reconciliation features of MSN MSP for the BlackBerry Internet Service, see KB05133.

MSN MSP restricts the use of child user accounts within the United States. Microsoft considers a child account to be any user with a birth date making the user under 14 years of age. This is in accordance with the Federal Trade Commission's Children's Online Privacy Protection Act. For more information, see http://www.ftc.gov/privacy/coppafaqs.shtm.

The MSN MSP restrictions would also be applied if the wireless service provider is currently based in one of the following countries:

  • Cuba
  • Iran
  • North Korea
  • Sudan
  • Syria
  • Burma
  • Zimbabwe
  • Côte d’Ivoire
  • the Democratic Republic of Congo

The following Asia Pacific carriers do not support MSN MSP due to support limitations for some language encodings:

Friendly Name Sitename
AIS aiscorporatemail
Axis axis
China Mobile chinamobile
China Telecom (programmed CDMA) chinatelecom
China Telecom (RUIM) chinatelecom
ChungHwa cht
CSL csl
CSL ctm
DiGi digimy
DoCoMo Japan docomo
DTAC (Vodafone),GPRS dtac
Indosat indosat
KTP ktp
Vodafone Singapore m1
Maxis maxis
PCCW pccwmobile
China Mobile HK,Peoples peoples
SingTel singtel
SK Telecom sktelecom
Vodafone Hong Kong SmarTone
Smart Telecom smart-telecom
Starhub starhub
Taiwan Mobile taiwanmobile
Telkomsel telkomsel
Hutch Hong Kong threehk
Hutch Macau threehk
3 Indonesia tri
True Move truemove
Viettel (Vietnam) viettel
XL (Indonesia) vodaid
Vodafone Malaysia vodamy


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