"There is a problem with your credit card authorization. Please try again or visit blackberry.com/appworld/ support for more information. (Error Id: 10000)" appears when purchasing an application in BlackBerry World

Article ID: KB24454

Type: Support Content

Last Modified: 03-19-2013

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry World for BlackBerry smartphones
  • BlackBerry PlayBook
  • 4G LTE BlackBerry PlayBook
  • BlackBerry App World for BlackBerry PlayBook
CollapseEnvironment
  • BlackBerry PlayBook tablet
  • BlackBerry smartphones
  • BlackBerry World
CollapseOverview

When attempting to purchase an application from BlackBerry World on the BlackBerry PlayBook or the BlackBerry smartphone, the following error appears:

There is a problem with your credit card authorization. Please try again or visit blackberry.com/appworld/support for more information (Error ID: 10000)

CollapseCause

This issue can occur due to the following: 

Cause 1

Incorrect or inaccurate information has been entered into the BlackBerry World payment system when configuring the payment source.

Cause 2

Security measures can be in place to block or prevent on-line purchases with a credit card.

Cause 3

The latest version of BlackBerry World is not in use.

CollapseResolution

To resolve the error, complete the following:

Resolution 1

Confirm that the details entered for the payment information matches those on file for the payment type being used. It is recommended to re-enter payment details to ensure all information has been entered correctly. For information on best practices for entering payment details, see KB29239. For information on changing or modifying payment details for BlackBerry World, see KB23717.

Resolution 2

Confirm with the corresponding credit card company that there are no restrictions in place that could prevent an on-line purchase.

Resolution 3

Update the BlackBerry World application on the BlackBerry smartphone to the latest version available by visiting http://www.blackberry.com/blackberryworld from BlackBerry Browser.

CollapseWorkaround
An alternate payment source can also be tried (PayPal or Carrier Billing). For more information on what payment types are available in specific regions, see KB25368.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.