"There is an issue with BlackBerry App World. BlackBerry App World must now close" appears and BlackBerry App World closes unexpectedly

Article ID: KB24457

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry World for BlackBerry smartphones
CollapseEnvironment
  • BlackBerry® smartphones
  • BlackBerry App World™ storefront
  • DT 849770
CollapseOverview

When BlackBerry App World™ storefront is launched, the following error appears on the BlackBerry® smartphone:

There is an issue with BlackBerry App World. BlackBerry App World must now close.

CollapseCause

Access point name (APN) settings on the smartphone are causing the application error.

CollapseResolution

Upgrade to the latest release of BlackBerry App World which is available from www.blackberry.com/appworld.

CollapseWorkaround

Remove the APN information to allow BlackBerry App World to open.

Note: APN settings can be used to allow special access to wireless service provider information, or to allow some applications to connect to a network resource. Please make note of any settings before removing.

On smartphones with BlackBerry® 6:

  1. From the smartphone, go into Options > Device > Advanced System Settings > TCP IP
  2. Clear the APN Settings Enabled check box

On smartphones with BlackBerry Device Software® 4.6 to 5.0:

  1. From the smartphone, go into Options > Advanced Options > TCP/IP
  2. Clear the APN Settings Enabled check box

On smartphones with BlackBerry Device Software 4.5:

  1. From the smartphone, go into Options > Advanced Options > TCP
  2. Remove the settings from the APN line

If this issue still persists then try disabling Wi-Fi® on the BlackBerry smartphone.
CollapseAdditional Information

Note: CDMA devices will not have the TCP option listed.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.