Switching to a new BlackBerry smartphone with BlackBerry Desktop Software for Mac

Article ID: KB24664

Type: Support Content

Last Modified: 12-15-2011


Product(s) Affected:

  • BlackBerry Desktop Software 2.0 (Mac OS)
  • BlackBerry® Desktop Software 2.0 for Mac
  • BlackBerry® smartphones
BlackBerry® Desktop Software 2.0 for Mac allows users to switch to a new BlackBerry® smartphone.  The device data and settings from the previous BlackBerry smartphone, such as supported email messages, organizer data, and third party applications that are compatible with the new device, are imported to the new device.

Complete the following steps to perform a device switch:

  1. Connect the current device to the computer via USB cable.
  2. On the computer, in the Applications folder, click the BlackBerry Desktop Software icon.
  3. From the Device menu, click Switch Device.
  4. If a second USB cable is available, connect the new device.
  5. Do any of the following:    
    • If you want to install updated BlackBerry Device Software on the new device, if available, select the Update software for my new device, if available check box.     
    • If you want to move your existing third-party applications to the new device, if compatible, select the Copy third-party applications check box.
  6. Click Start.  The device is backed up.
  7. If you didn't connect your new device to your computer in step 4, disconnect your previous device and connect the new device now.  Click OK.
  8. If your new device is running BlackBerry Device Software 6.0, you can install the Wi-Fi music sync feature on your device.  Select the Turn on Wi-fi music sync check box.  Click Continue.
  9. When the Switch Device screen appears, your device data has been imported to your new device.
  10. Move your SIM card and your media card (if applicable) to the new device.
CollapseAdditional Information
If you are switching from a device that is associated with the BlackBerry® Internet Service, on your new device, in the Setup Wizard, open the email setup screen.  Update your device PIN.


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