"DecryptDecompress() failed" is printed in the BlackBerry Dispatcher log

Article ID: KB24912

Type: Support Content

Last Modified: 05-16-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server
CollapseEnvironment
  • BlackBerry® Enterprise Server
CollapseOverview

The following log line is printed in the BlackBerry® Dispatcher (DISP) log file when decryption or decompression of a data stream failed to or from the BlackBerry® smartphone.

[20209] (10/23 12:25:26.259):{0x1488} {Lastname, Firstname} DecryptDecompress() failed, Tag=7520995, Error=609

Note: The error code indicates the failure reason.

The following errors could be printed, when the compression, encryption, decryption or decompresion of the key could not be performed:

Error List
:
COMPRESSENCRYPT_FAIL = 600
DECRYPTDECOMPRESS_FAIL = 601
NO_MATCHING_KEY_ID = 604
ENCRYPTION_SCHEME_NOT_SUPPORTED = 605
KEY_ALGORITHM_NOT_SUPPORTED = 606
KEY_ALGORITHM_MISMATCH = 607
COULD_NOT_ADD_REDUNDANCY = 608
REDUNDANCY_CHECK_FAILED = 609
TRANSCODER_ENCODE_FAIL = 610
TRANSCODER_DECODE_FAIL = 611

CollapseWorkaround
Update the encryption key on the BlackBerry smartphone by setting a new activation password or by regenerating the encryption key.  See KB02740 for more details.
CollapseAdditional Information

In normal message flow this line indicates that the decrypt/decompress routine succeeded.

[30222] (02/05 08:33:30.417):{0x160C} {Lastname, Firstname} MTH: contentType=CMIME, sizeOTA=1570, sizeOTW=1508, TransactionId=-913721141, Tag=21206609

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