"Your location is temporarily not available" appears when attempting to use Nearby Places in Facebook for BlackBerry smartphones

Article ID: KB24970

Type: Support Content

Last Modified: 06-20-2012

 

Product(s) Affected:

  • Facebook for BlackBerry OS 7 and earlier
CollapseEnvironment
  • Facebook® for BlackBerry® smartphones 1.9.1 to 3.1
CollapseOverview

When attempting to use Nearby Places in Facebook® for BlackBerry® smartphones, the error message Your location is temporarily not available appears and a location cannot be shared.

Make sure the following steps are followed to prevent this error message:

Step 1: Compatible BlackBerry smartphone

Verify the BlackBerry smartphone supports location based services by visiting http://docs.blackberry.com

Step 2: Verify that Location Services is enabled

  1. From the homescreen, select the Universal Search icon
  2. Type Location Services
  3. Select Options
  4. Select Location Settings
  5. Ensure Location Data is set to Enabled

Note : For more information on how to enable Location Services, please review KB24962 - How to enable and configure Places in Facebook for BlackBerry smartphones


Step 3: Validate that your have sufficient GPS or Cell site service.

Move to a location with a better cell reception and when attempting to obtain a GPS location, being outdoors will provide the best results.

If the BlackBerry smartphone user is already located outdoors in an open area, the following may be occuring:

  • A temporary issue affecting GPS. Try again in a better location using GPS.
  • The BlackBerry may not be able to get a cell site location.
  • The wireless provider does not support cell site location service
  • Wireless service is not available in your current location

Note : If all the above fails there could be a lack of information about the cell site location ID in Research In Motion's cell site database. Research In Motion® is continually updating this information. Please continue to check Places as more cell sites are added daily.

CollapseAdditional Information

IT administrators can control and restrict location based services on the BlackBerry smartphone through IT policy, for more information see KB14430

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