How to use BlackBerry Protect to back up data on a BlackBerry smartphone

Article ID: KB25062

Type: Support Content

Last Modified: 10-30-2013

 

Product(s) Affected:

  • BlackBerry Bold 9930
  • BlackBerry Bold 9900
  • BlackBerry Bold 9790
  • BlackBerry Bold 9780
  • BlackBerry Bold 9700
  • BlackBerry Bold 9650
  • BlackBerry Bold 9000
  • BlackBerry Curve 9380
  • BlackBerry Curve 9370
  • BlackBerry Curve 9360
  • BlackBerry Curve 9350
  • BlackBerry Curve 9330 (3G)
  • BlackBerry Curve 9300 (3G)
  • BlackBerry Curve 8900
  • BlackBerry Curve 8500 Series
  • BlackBerry Pearl 9100 Series
  • BlackBerry Pearl 8200 Series
  • BlackBerry Storm 9550
  • BlackBerry Storm 9530
  • BlackBerry Storm 9520
  • BlackBerry Storm 9500
  • BlackBerry Style 9670
  • BlackBerry Torch 9860
  • BlackBerry Torch 9850
  • BlackBerry Torch 9810
  • BlackBerry Torch 9800
  • BlackBerry Tour 9630
  • Porsche Design P’9981 Smartphone from BlackBerry
  • BlackBerry Protect for BlackBerry smartphones
CollapseEnvironment
  • BlackBerry Protect
  • BlackBerry 6 and 7
  • BlackBerry Device Software 4.6 to 5.0
CollapseOverview

BlackBerry Protect can be used to automatically back up BlackBerry smartphone data daily, weekly, or monthly. When automatic backups are enabled, BlackBerry Protect will back up BlackBerry smartphone data at the specified frequency. This will occur when the BlackBerry smartphone is connected to either a wireless or Wi-Fi network (depending on the settings selected), and not in use. If the Blackberry smartphone is turned off or not connected to the wireless network when a backup is due, BlackBerry Protect will back up BlackBerry smartphone data the next time the BlackBerry smartphone is turned on and connected.

While BlackBerry Protect is backing up BlackBerry smartphone data, the BlackBerry smartphone can be used as normal. BlackBerry Protect pauses the backup process when the BlackBerry smartphone is in use, and automatically finishes backing up BlackBerry smartphone data when the BlackBerry smartphone is idle.

To complete a backup from the BlackBerry Protect app on the smartphone:

  1. From the home screen, open BlackBerry Protect.
  2. On the main screen of the BlackBerry Protect app, click Back Up Now.

To complete a backup from the BlackBerry Protect website:

  1. Visit www.blackberry.com/protect.
  2. Click Sign in to the BlackBerry Protect website.
  3. Enter the BlackBerry ID Username and Password and click Sign In.
  4. At the top of the web page, click My Data.
  5. Ensure the correct BlackBerry smartphone to be backed up is selected from the drop-down list on the left, then click Back Up Now.

To change automatic backup options for BlackBerry Protect:

  1. From the home screen, open BlackBerry Protect.
  2. Press the Menu key and select Options.
  3. In the Backup Options section, change the backup options as desired:
     
    Note
    : Additional data charges might apply if this feature is used. For information, contact the service provider.
     
    • Automatic backup - Set whether BlackBerry Protect backs up data on a regular schedule. If this option is selected, BlackBerry Protect will back up the data in the background, only when the smartphone is not being used. If a scheduled backup cannot be completed (for example, if the smartphone is not connected to the wireless network at the scheduled backup time), BlackBerry Protect will try again repeatedly, until the backup succeeds. If this option is not selected, the data can still be backed up manually.
       
    • Backup frequency - Set how often BlackBerry Protect will automatically back up data.
       
    • Only back up over Wi-Fi - Set whether BlackBerry Protect will back up data only when the smartphone is connected to Wi-Fi. Use this option to reduce data usage on the wireless service plan, but BlackBerry Protect might not be able to back up data as frequently. If this option is selected and a Wi-Fi network is not available when a scheduled backup time arrives, BlackBerry Protect will back up data next time the smartphone connects to a Wi-Fi network. If this option is not selected, BlackBerry Protect will still back up data over a Wi-Fi network when one is available, but if a Wi-Fi network is not available, BlackBerry Protect will back up data over the wireless network.
       
    • Allow backup when roaming - Set whether BlackBerry Protect will back up data automatically when the smartphone is outside the service provider's coverage area. This option can be turned off to reduce roaming charges from the service provider. If this option is turned off and the smartphone is roaming outside of the home network when a scheduled backup time arrives, BlackBerry Protect will either back up data the next time that the smartphone is within the service provider's coverage area, or the next time that the smartphone is connected to a Wi-Fi network.
       
  4. Press the Menu key and select Save.

To change the types of data that BlackBerry Protect backs up:

  1. From the home screen, open BlackBerry Protect.
  2. Press the Menu key and select Options.
  3. In the BlackBerry Data to Back Up section, select the check boxes for the types of data to be backed up:
    • Contacts - Back up all contacts. BlackBerry Protect does not back up contacts that are synchronized with an email account such as Gmail or Yahoo! Mail. Also, BlackBerry Protect does not back up BlackBerry Messenger contacts. See KB20554 for steps to backup BlackBerry Messenger contact data.
    • Calendars - Back up all calendar events.
    • Memos - Back up all notes from the MemoPad application.
    • Tasks - Back up all tasks.
    • Browser Bookmarks - Back up all browser bookmarks.
    • Text messages - Back up all text messages.
      Note: BlackBerry Protect does not back up text messages that have attachments.
    • Password Keeper - Back up the encrypted Password Keeper application database.
    • Wi-Fi Profiles - Backup all Wi-Fi profiles.
  4. Press the Menu key and select Save.

To temporarily turn off backups:

  1. From the home screen, open BlackBerry Protect.
  2. Press the Menu key and select Options.
  3. Clear the Automatically Back Up check box.
  4. Press the Menu key and select Save.

To turn backups on again, complete the steps above and select the Automatically Back Up check box.

CollapseAdditional Information

For more information on BlackBerry Protect, visit www.blackberry.com/protect.

BlackBerry Protect can manage up to five BlackBerry smartphones and each device can retain four backup files individually (the latest backup, a recent backup, an old backup, and an older backup). 

Restoring data using BlackBerry Protect merges the backup information with the information already present on the smartphone. See KB25063 for information on how to restore data to the BlackBerry smartphone using BlackBerry Protect.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.