Caller ID displays only the phone number and not the contact name for incoming phone calls

Article ID: KB25711

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry Curve 9300
  • BlackBerry Curve 9330
CollapseEnvironment
  • BlackBerry® Curve™ 9300 smartphone version 5.0.0.955
  • DT 605284
CollapseOverview
When Content Protection is enabled but the Include Contacts option is set to No and the BlackBerry® smartphone receives an incoming phone call while locked, the caller's phone number is displayed  but the caller's name is not displayed.
 
Outgoing calls display the name of the call recipient as expected.
CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

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